How can I get in contact with someone? You can email Support; to contact a customer service representative and we will try to get back to you within 24 hours, if not sooner. If applies, please have your order number.
How can I change a product on my order? Once you have placed your order, the order is logged and cannot be adjusted. We request that you review the contents of your order before continuing to the payment section.
Can I modify the address once my order has been validated? Yes. This type of adjustment is possible as long as the order has not yet been shipped. Please email us as soon as possible to notify us of the changes to your order.
Do you charge tax? Yes. We operate out of California and sales tax is 9%.
Is shopping online at your site secure? Yes. Our shopping cart processes all information by using the latest SSL128-bit security technology.
Do you keep my personal information? Yes, your personal information including name, email address, billing and delivery address when applicable is securely stored in our e-commerce database with the same SSL 128-bit encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Credit card information is not stored.
Do you sell or trade any of my information? We do not sell, trade, or share any of your information with anyone under any circumstances. Shipping Where does my product ship from? Los Angeles, California.
How long does shipping take? You can look to receive your package anywhere between 5-7 business days, after placing your order unless otherwise stated in the product description. International orders may take longer.
Can I return my order for a refund? No, there are no refunds. Only store credit.
Can I return my order for store credit? Yes, as long as your within our allowed 7 days for returns. You have 7 days after you receive you item(s).
If I return my order within the 7 days allowed does that guarantee I will be granted a store credit? No. To be eligible for store credit, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. Once your return is received and inspected we will send you an email notifying you of approval or denial of your return.
What if 7 days have gone by since I’ve received my item, but I need a size exchange? We cannot offer you store credit or an exchange after the 7 days have passed. We suggest you open and check your package as soon as you receive it.